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Header Activity Date and Date Opened Errors

Header Activity Date and Date Opened Errors

by HelpDeskAuthor | Jul 25, 2017 | All Help & Articles, General Help, Guidelines & Changes, How To, Questions & Answers

When you get an error message about the Activity Date and the Date Opened being less than 30 days apart, what does it mean? Note: This error can affect more than 1 account.  According to the Fair Debt Collection Practice Act (FDCPA) consumers are allowed 30 days to...
Do Collection Agencies Need To Report The Date Of Last Payment?

Do Collection Agencies Need To Report The Date Of Last Payment?

by HelpDeskAuthor | May 31, 2016 | General Help, How To

Paid In Full Is The Right Time A paid in full collection account should always have a date of last payment which is on or before the Date Closed. When Collection Accounts (93 account assigned to internal external collections – Metro 2® Format Code) have been...
New 91 Day Regulation and How To Fix It

New 91 Day Regulation and How To Fix It

by HelpDeskAuthor | May 27, 2016 | General Help, Guidelines & Changes, How To

In 2016, Credit Bureaus started enforcing an updated regulation which affected most collection agencies and other companies. Collection agencies have always been required to ‘Hold’ or age a newly opened collection account for 60 days; 30 days from the date...
Protected: How Do I Backup My Metro 2 Credit Data?

Protected: How Do I Backup My Metro 2 Credit Data?

by HelpDeskAuthor | May 27, 2016 | General Help, How To

Overview This subject is critical. Backing up your data can literally mean the difference between spending minutes or weeks of recovery time for a broken or crashed computer. So listen up, it’s important! What Is A Backup? A backup is a copy of one or more computer...

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